RSG Policy
The friendly staff at The Centen practice and are trained in the Responsible Service of Gaming. If you have a concern regarding gambling habits or require any information relating problem gambling, please do not hesitate to approach a staff member who will deal with your query confidentially.
Responsible Gambling - House Policy
This House Policy broadly defines the range of responsible gambling initiatives and harm minimisation strategies within the venue. If you require further clarification on any of the information contained within this Policy, please ask one of our friendly staff to assist you. Enjoy responsible gambling.
General
- Management and staff of this hotel support the responsible provision of gambling products at the venue for our guests' enjoyment.
- This hotel has a senior staff member who can assist you with all gambling-related inquiries.
- Gambling products are offered at this venue in accordance with the relevant legislation related to that product.
Practices
1. Provision of Information
The hotel has available a range of information, upon request, to assist patrons with their decision to gamble, which includes:
- Player Information Guide;
- Responsible Gambling Mission Statement;
- Signage on the potential harm of gambling; and
- Gambling Help Services to assist those affected by gambling.
2. Interaction with Patrons and Community
The venue has available a senior staff member to assist with:
- patrons' inquiries on gambling-related issues;
- facilitating exclusion programs for patrons;
- liaison with community network groups;
- resolving patron complaints.
- The venue has a commitment to the ongoing training and development of staff and management in the responsible provision of gambling and gambling products.
- The venue has in place a detailed Complaints Resolution System for the amicable and timely resolving of complaints.
3. Exclusion Provisions
- The venue will offer exclusion provisions as one of a range of proactive measures to assist those with gambling problems.
- Please ask a staff member for the Customer Liaison Manager.
4. Physical Environment
- Minors are not permitted to gamble nor be in a designated gambling area, and the only acceptable forms of identification to ascertain age are:
- a current driver's licence or learner's permit (valid with photo)
- a current passport (from any country-valid with photo)
- an Australian government-issued proof-of-age card (18+ Card)
- a Victorian Keypass
- Foreign driver's licences with a photo and date of birth of the licence holder. Where a foreign driver's licence is not written in English, an International Drivers Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) must be presented with the foreign driver's licence.
- Patrons who are unduly intoxicated will be refused service of alcohol, will not be permitted to gamble and may be asked to leave the premises.
- The hotel will offer the gambling area in a safe and clean condition all of the time.
- Players' privacy and confidentiality will be a top priority all of the time.
- Gaming machines will be maintained in premium condition all of the time and any machine unable to be played will be clearly marked.
- The "chocking" or continual depressing of buttons by insertion of a coaster, plastic peg or similar is not allowed at this hotel.
5. Financial Transactions
- Credit betting is illegal.
- No credit is available to anyone, at any time, under any circumstance.
- The ATMs within this venue have access only to debit accounts.
- Please refer to the hotel's Financial Transactions Policy for more information.
6. Advertising and Promotions
- Please refer to the Advertising and Promotions Code of Practice for more information.
"The Centenary Hotel - Promoting Responsible Enjoyment"
